Customer reviews of Hanger Lane Motors

By Ahmed T on 09 May 2017 | Verified purchase

Great customer service and very professional team. I would highly recommend buying from Hanger Lane Motors. Ash was not only knowledgeable, but also made sure I was buying the right car that falls within my budget! Made the experience of buying a used car pleasurable and smooth.

By Pauline M on 01 March 2020 | Purchase not verified

Awful, frustrating and still unresolved. Returned car after 2 weeks as had problems. Refund was refused (even tho we were entitled and had provided a BMW report on the issues) and car was taken in to assess and repair. That was over 4 weeks ago and I have tried to phone, text and email dozens of times. When I manage to get an answer on the phone I am frequently lied to. Salesman has been uncontactable for 2 weeks except for a phone call 9 days ago promising action. I have heard nothing since. Anyone else who answers the phone claims to know nothing about the car or promises to find out when it will be ready to collect and never calls back. My daughter has an hour commute to her NHS job with no public transport available so these 4 weeks and counting have been a nightmare. I’m too fed up to post full details but hope this will get somebody to tell me why I can’t have the car, where it actually is, and a date it will be ready. Or preferably give the refund!

By Madina A on 06 February 2020 | Purchase not verified

Amazing service brought the vehicle first seen . Thankyou so much for the help

By Frances P on 04 February 2020 | Purchase not verified

Super friendly and understanding experience throughout. Very informative and willing to sort out any existing problems before purchase. Genuine and honest service. Thank you.

By Laura P on 01 February 2020 | Purchase not verified

Very professional service from all members of the team. Addressed all our queries on both visits. Would be happy to recommend Hanger Lane Motors for buying a used car.

By Teodora V on 30 October 2019 | Purchase not verified

I bought nissan qashqai and i paid 4440£ only 2 months ago. The guy was super convincing i am buying the car for a great price. Well unfortunately that wasn’t the case. I am sitting here and regretting it so much! First issue came when i noticed there was no oil in my car last week! ( although i was given a receipt from the seller oil and oil filter have been changed only few months ago in June! ) somehow oil in October was completely gone! Took the car to mechanic and was told there is a oil leak from the engine and oil leak from the gearbox! I thought i have warranty for engine and gearbox 6months well again wasnt the case. Called the warranty company and was told the warranty does not have external leak or fluid! Anyways was about to fix the problem when another mechanic looked at the car, confirmed the 2 oil leaks plus added FEW MORE! AND SIMPLY ADVISED ME TO SELL THE CAR ASAP! How does that feel !!!!!!!!!!! Awful.

Reply from Hanger Lane Motors on 13/11/19

We are very sorry about your bad experience with the car. The prices of the cars are always easy to compare on autotrader and we try to be as competitive as possible but can't guarantee to be the cheapest in the Uk as well as every used car is unique due to its condition, mileage, specs, and geographic location and that affects the price. No 2 used cars are 100% identical. The oil is checked before the car leaves the site, an oil leak may happen afterwards its inevitable they happen for endless reasons but the important thing is when oil level drops it gets topped up and contact us for help. You should always call us first and we try to either fix it or use your warranty to have them fix it for you, but we were not contacted and made aware of this. Again, we apologise and remember we try our best but when things happen afterwards we can't stop the future but can deal with it.

By Emma M on 29 October 2019 | Purchase not verified

Pushy salesmen want you to go with their finance only. If you don't they will ignore all you're calls and not reply to you're finance company. They lost a £6000 sales!

Reply from Hanger Lane Motors on 30/10/19

Emma we are sorry about this clear miscommunication as we don't have a preferred finance company neither have our own finance company, at the end of the day we try to keep the customers happy and achieve our sales target regardless of which finance company finances the car. At the end we get our £6000 regardless from who. Finance companies normally call us to make the deal if they don't there is nothing we can do.

By Sam B on 05 October 2019 | Purchase not verified

Today my partner purchased a seat from these guys. From the minute we walked in we was looked after very well. We was extremely happy with the service and the car. Would defiantly recommend them. Couldn’t fault a thing. 👍🏼

By Tessa M on 05 October 2019 | Purchase not verified

Excellent service from everyone. Nice family run business. Patience and care for the customer is paramount. From the moment you arrive to the second you leave your treated with professional and polite attention. Will definitely be going back for other family members to get a great deal.

By Mike G on 29 September 2019 | Purchase not verified

Professional business and very polite team they spend all morning taking my son through the car and showing them how to check lubricants and keep an eye of gauges .