Customer reviews of Hanger Lane Motors

By Ahmed T on 09 May 2017 | Verified purchase

Great customer service and very professional team. I would highly recommend buying from Brentford Cars. Ash was not only knowledgeable, but also made sure I was buying the right car that falls within my budget! Made the experience of buying a used car pleasurable and smooth.

By Teodora V on 30 October 2019 | Purchase not verified

I bought nissan qashqai and i paid 4440£ only 2 months ago. The guy was super convincing i am buying the car for a great price. Well unfortunately that wasn’t the case. I am sitting here and regretting it so much! First issue came when i noticed there was no oil in my car last week! ( although i was given a receipt from the seller oil and oil filter have been changed only few months ago in June! ) somehow oil in October was completely gone! Took the car to mechanic and was told there is a oil leak from the engine and oil leak from the gearbox! I thought i have warranty for engine and gearbox 6months well again wasnt the case. Called the warranty company and was told the warranty does not have external leak or fluid! Anyways was about to fix the problem when another mechanic looked at the car, confirmed the 2 oil leaks plus added FEW MORE! AND SIMPLY ADVISED ME TO SELL THE CAR ASAP! How does that feel !!!!!!!!!!! Awful.

Reply from Hanger Lane Motors on 13/11/19

We are very sorry about your bad experience with the car. The prices of the cars are always easy to compare on autotrader and we try to be as competitive as possible but can't guarantee to be the cheapest in the Uk as well as every used car is unique due to its condition, mileage, specs, and geographic location and that affects the price. No 2 used cars are 100% identical. The oil is checked before the car leaves the site, an oil leak may happen afterwards its inevitable they happen for endless reasons but the important thing is when oil level drops it gets topped up and contact us for help. You should always call us first and we try to either fix it or use your warranty to have them fix it for you, but we were not contacted and made aware of this. Again, we apologise and remember we try our best but when things happen afterwards we can't stop the future but can deal with it.

By Emma M on 29 October 2019 | Purchase not verified

Pushy salesmen want you to go with their finance only. If you don't they will ignore all you're calls and not reply to you're finance company. They lost a £6000 sales!

Reply from Hanger Lane Motors on 30/10/19

Emma we are sorry about this clear miscommunication as we don't have a preferred finance company neither have our own finance company, at the end of the day we try to keep the customers happy and achieve our sales target regardless of which finance company finances the car. At the end we get our £6000 regardless from who. Finance companies normally call us to make the deal if they don't there is nothing we can do.

By Sam B on 06 October 2019 | Purchase not verified

Today my partner purchased a seat from these guys. From the minute we walked in we was looked after very well. We was extremely happy with the service and the car. Would defiantly recommend them. Couldn’t fault a thing. 👍🏼

By Tessa M on 05 October 2019 | Purchase not verified

Excellent service from everyone. Nice family run business. Patience and care for the customer is paramount. From the moment you arrive to the second you leave your treated with professional and polite attention. Will definitely be going back for other family members to get a great deal.

By Mike G on 29 September 2019 | Purchase not verified

Professional business and very polite team they spend all morning taking my son through the car and showing them how to check lubricants and keep an eye of gauges .

By Dianne B on 28 September 2019 | Purchase not verified

Worst company ever 😂 if they guy wants an award for worst sales man then I think he's got a good chance for 2019. I asked him for help and he literally replied no.

Reply from Hanger Lane Motors on 30/09/19

We regret hearing this but would have been nice to get more details on who refused to help and on what occasion, there must be some miscommunication here however if you come back at anytime we are always here to help when ever we can.

By Saumya M on 17 September 2019 | Purchase not verified

I had been to this place to buy a VW Passat. The gentleman(sorry forgot his name) spent almost 2 hours with us explaining the papers, providing test drive etc and we really liked the car but we found out that the cruise control is not there(we assumed it is there) and this is very essential for me for my motorway journey. We had to say "no" as there was no other VW Passat over there. I am sure it was a waste of time for the gentle man, but there was absolutely no irritation in his face, all smiles and he never put any pressure on us. Impressive professionalism. Thanks for your patience buddy.

By mark N on 14 September 2019 | Purchase not verified

Well presented business, and well served customer . We are very pleased with this experience.

By Domnic F on 20 August 2019 | Purchase not verified

I bought my Nissan 2016 here the team is very friendly and car is like new