Customer reviews of Hanger Lane Motors

By R T on 12 October 2018 | Purchase not verified

Salesperson had excellent customer service skills, not overbearing but at the same time very professional and met my needs, not just the dealerships

By Alan S on 09 October 2018 | Purchase not verified

Lovely Mercedes-Benz a150, guy really helpful. Unfortunately, after purchasing, car wasn't suitable and when I spoke to the guys they told me to return and gave me a full refund.

By Richard C on 03 October 2018 | Purchase not verified

Despite a lot of interest in the car the guys kept it for me and stuck to their word. I got a super car in great condition and for a very reasonable price. I had a long journey back home and they made sure I'd plenty of petrol for it too. Excellent customer service. Thanks again. Would highly recommend.

By Alexander B on 11 September 2018 | Purchase not verified

Very happy! Very professional happy to come back again!!!

By Neil R on 08 September 2018 | Purchase not verified

Spent a lot of time showing and helping us buy my perfect car. We were having trouble with The DVD but they sorted it instantly. Very good customer service

By Sam H on 12 July 2018 | Purchase not verified

friendly to deal with. Good communication. 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 Highly recommended!

By mar H on 16 June 2018 | Purchase not verified

very good dealer pick me today from station the car same as descripe

By stephen W on 12 April 2018 | Purchase not verified

I arrived to look at a car I have seen on Autotrader the salesman was very pleasant and polite and all is going well the car was basically what I was looking for so I asked for a test drive I was then informed that in order to go for a test drive I had to provide my driving licence and pay £12. I asked if the £12 was returnable after the test drive and apparently the £12 is only returned if you buy the car. So if after a test drive you don't like the car or there's a rattle or there's something about the car that you don't like and you choose not to purchase it you will have to pay £12 for the privilege of going for a test drive I don't know about you but I have never heard of anything so ridiculous from any other dealer.

Reply from Hanger Lane Motors on 26/04/18

The customer has been disqualified previously and wants to test drive a high performance motor. We make every endeavour to insure customers are comprehensively insured for a test drive. This will protect the customer, our assets and third party. Test drive is free there is no charge for that.

By Jack W on 10 February 2018 | Purchase not verified

excellent customer service. Very helpful. I am young (18) and was taken seriously which doesnt happen often when purchasing cars at my age. couldnt of asked for better service

By Deborah P on 08 January 2018 | Purchase not verified

Do not buy from this dealer. They will not honour their contractual agreement. They break trading standards laws

Reply from Hanger Lane Motors on 15/01/18

Engine Management Light came on after 2 weeks, we asked the customer to bring the car back for a repair but he refused claiming he doesn't want to risk causing further damage. We offered to recover the car but he is still not happy to stay without a car while his Peugeot is being fixed. He wants a 7 seater Automatic courtesy car insured and delivered to him before his Peugeot is recovered, we didn't have an automatic 7 seater available immediately. Customer not happy to wait or stay without a car! We tried to keep him happy but there is only so much we can do.