Customer reviews of Hanger Lane Motors

By Waqas A on 16 April 2017 | Purchase not verified

I came from abroad to buy a car from these guys, they picked me from the train station, showed me everything I needed to know to start driving in London, the car is a lovely but I liked more their friendly attitude and good customer service. They have the patience the customers need to make a decision.

By George M on 14 April 2017 | Purchase not verified

Customer service throughout the whole process was exceptional. The salesman, Ash made us very welcome and let us wander round the cars while he went and made us tea. Gave us very professional advise and explained pros and cons of each car on our list. They are very transparent.

By jason m on 31 January 2017 | Purchase not verified

Took my car in part exchange for a very good price, and my new car is wonderful too. Thumbs up.

By Ronald M on 31 January 2017 | Purchase not verified

I am very satisfied with their service. I recommend them.

By Jayan k on 27 January 2017 | Purchase not verified

DONT TRUST THIS DEALER . I BOUGHT A USED MITSUBISHI I car 2005 model [58000 mls] last October .I paid They hide first part of log book with a fake copy and asked to sign me. after one month I got my log book from DVLA and I found the car was classified a catogery C and found 6 previous owners. I CHECKED ITS HISTORY THROUGH A ONLINE CAR CHECK AND FOUD THE CAR HAVE A HISTORY OF THEFT AND ACCIDENT. THEY ARE ACTING VERY CUSTEMER FRIENDLY BEFORE BUYING BUT AFTER WE COULD SEE THEIR ACTUAL FACE. THEY OFFER A CAR HISTORY CHECK BUT PLESE DONT TRUST THEM THAT COULD ALSO A FAKE ONE. MY CAR HAVE SERIOUS ENGINE COMPLAINTS ALSO. I contact several times but they did not respond

Reply from Hanger Lane Motors on 29/01/17

This is not true and not possible. Autotrader Marks Write Off Cars with Cat C or D automatically we have no control over this and cant hide it if we wanted to. We are a VAT registered company that turn around hundreds of cars every year and would be foolish to believe that we would risk imprisonment and business closure by committing the crime of printing fake logbooks for the sake of selling a 2005 Mitsubishi! These reviews are unfortunately ungoverned and not verified by anyone. Truth is Mitsubishi engine management light came on few months after he bought the car and instead of asking for a diagnostic and a repair he wants a full refund claiming he didnt know its cat C and we didn't tell him. When he didnt get a refund so posted this review with nonsense. We do hpi check to all cars and print them of the hpi website with time and date on them.

By Jason C on 06 January 2017 | Purchase not verified

Arranged a test drive. Turned up to find they wanted £12 from me to try the car, of course they never told me this on the phone. Walked away.

Reply from Hanger Lane Motors on 08/01/17

Before asking a single question or even going round the car the customer rushed out of his car onto the BMW's driver seat and "Let take it on the road". Customer was told that we need to put him on a driveaway insurance policy that costs £12 and we will pay it if customer can only confirm that he likes the car - customer started yelling and ran away. The whole visit lasted less than 2 minutes. We wonder whether BMW Main Dealers' Professionally trained salesmen would allow a man rushing through their door with such an approach on the road !!!

By Martin S on 21 December 2016 | Purchase not verified

Fantastic experience! Very simple and easy sales person handed me the car key with all confidence and said to me and my wife take the car for a test drive and come back when you are completely satisfied. His extreme confidence in their cars and business told me they are decent and we can trust them. I think I know where my next family car is coming from.

By Ken O on 18 November 2016 | Purchase not verified

We bought a grey 2007 BMW 320i estate with leather interior and a minor graze on the front bumper. It looked great, but we now realize the engine is shot. We returned it after two days when we noticed blue smoke coming from the exhaust (very bad news) his 'mechanic' 'fixed' it but same problem occurred after a month. We took it to 3 BMW certified mechanics and they said the engine would cost at least £1500 to take apart to sort out the problem. After promising a full refund, when I returned the car they refused and the owner said that he was happy to go to court rather than give me a refund - disgusting. This is basic Consumer Rights Act 2005. I have 2 kids under 2 and this week my wife lost her mother. We did not have the energy to go to court, but in hindsight I wish I had. Run a mile. Learn from my loss. They should not be allowed trade and I have reported them to trading standards. In the end I gave it back to him for £1400 less than I bought it just to never see them again.

Reply from Hanger Lane Motors on 18/12/16

Customer drove the car for 1700 miles and came back after 7 weeks with Engine Management Light on and front bumper damaged. We offered to check and fix the car for him for free but he insisted on a full refund or take us to court as his wife doesnt want the car anymore. After he had a long telephone conversation with his wife he asked me to buy the car of him. I offered him £1400 less than what he had originally paid. He accepted the offer as he was traveling and doesn't need a car anymore anyway - he took the money - then went home and started to post bad reviews and threatening if I dont pay the £1400 he would take me to court. If the customer is not reasonable then there is nothing we can do.